Payment is held
Payment is held until the buyer confirms receipt or the dispute path resolves the order. It is not positioned as an instant seller release after checkout.
Buyer protection
Protection for the order, not just the checkout.
Streetwear resale needs trust after payment too. Cout*re is being designed around held payment, tracked orders, evidence, support, and a clear route if something goes wrong.
Evidence matters
Buyers and sellers should keep item photos, packaging photos, tracking, proof of postage, delivery scans, listing details, condition notes, and relevant messages.
Human review
Standard dispute decisions target 3 business days. That number is a placeholder launch policy and remains TBD until final terms are published.
Questions
Useful before joining.
What if an item is not as described?
The planned dispute flow asks for photos, listing details, tracking, and messages so support can review the evidence and decide the next step.
Can a decision be appealed?
The planned launch policy allows one appeal with new evidence within 48 hours of the decision. This remains TBD policy until terms are final.
Get on the Cout*re list.
Early access members reserve £5 account credit for launch orders of £20 or more.
Join early access